Customer Service Excellence


Honor The Helpers

October 2-7 is Customer Service Excellence Week, and given the recent tragedy in Las Vegas, we wanted to show our support and gratitude to our first responders, law enforcement, hotel employees, good samaritans, and helpers who went all in to save lives, instill hope, and demonstrate why Las Vegas is a city unlike any other in its resilience, tenacity, and can-do spirit. This Customer Service Week, we want to #HonorTheHelpers. Visit to submit a story of someone’s bravery, creativity, and unwavering spirit in the midst of this tragedy. We want to demonstrate our thanks for their actions. #HonorTheHelpers

About the Program

Reward the best and brightest customer service stars in your business! Managed in cooperation with the Las Vegas Convention and Visitors Authority, Customer Service Excellence is a FREE turnkey program designed to encourage “above and beyond” service in Las Vegas and inspire extraordinary customer care throughout Southern Nevada.

It is the only Valley-wide program of its kind and plays a vital role in promoting a strong and positive service attitude, especially among front-line employees. In 2016, more than 6,000 individuals representing 550 local businesses were recognized for their dedication to excellent customer care.

Participation in the program is easy. Anyone can nominate – customers, co-workers, supervisors and others. On their first nomination, nominees are invited to a recognition ceremony featuring live entertainment, a photo opportunity with local dignitaries, a commemorative pin and certificate, and prize drawings. Customer Service Excellence can be used as an employee recognition program, or in addition to an existing one.

The program is easy to implement and fun to encourage. Give your company additional publicity for its commitment to exceptional service and enroll today! To get more information on the program or to enroll, contact Events at or 702.641.5822.

Nominate Someone!

There are several easy ways to nominate an individual for providing great service:

  • Text “CSEnom” to 95577 to nominate
  • Send in a nomination card (postage paid)
  • Scan in the special QR code to nominate from your smart phone
  • Fax, email or mail in commendation letters, comment cards, notes, and customer recognition to the Chamber
  • Download the employee tracking sheet and submit by the deadline each quarter.
  • Submit the online nomination form below:

Nominator Information:


Platinum: Boyd Gaming, Cox, Southwest Airlines
Gold: Office Depot, Nevada Drug Card, Southwest Gas, Sunrise Hospital & Children’s Hospital, UnitedHealthcare
Media Partner: Channel 13 KTNV
Program Partner: LVCVA

  • Calendar

    Nomination Deadlines:

    Quarter 4: September 29, 2017

    Recognition Ceremonies:

    Quarter 4: TBD, November 2017

    Annual Luncheon:

    November 2017

  • Achievement Levels

    During a program year, all nominations are tracked. Each nominee is invited to attend the annual Customer Service Excellence Luncheon. Special recognition is given to those nominees that are recognized multiple times over the course of the program year:

    3-5 Nominations Bronze Certificate
    6-10 Nominations Silver Certificate
    11+ Nominations Gold Certificate

    Five Star and Person of the Year Awards


    Each quarter, the Customer Service Excellence Committee selects one individual that has truly gone above and beyond in his or her efforts to provide exemplary customer service, and awards that individual the Five Star Award. These individuals receive extra recognition at the quarterly ceremonies and special recognition at the annual luncheon.


    At the annual luncheon, a Customer Service Excellence Person of the Year is selected from the Five Star Award winners of that year. That person receives special prizes and podium recognition at the luncheon.

    2016 Person of the Year:

    Jazz Woodward, Downtown Grand Hotel & Casino


    The Customer Service Excellence Person of the Year is Jazz Woodward of the Downtown Grand Hotel & Casino! Here is a portion of the FIFTEEN nomination letters he received: I’ve had the opportunity to work with Jazz when making reservations at the Downtown Grand for several vacations to Las Vegas. He is courteous, friendly, patient and provides exemplary customer service. He helped book rooms for my entire family and suggested great restaurants and shows to see. His commitment to creating unique guest experiences with each interaction has truly set him apart. He is an ABSOLUTE GEM! His dynamic personality makes you feel like you are speaking to someone that you have known your whole life! Keep your eyes peeled for Jazz’s ascension in the hospitality industry in Las Vegas because he is without a doubt a true leader.Jazz, your outstanding personality and genuine interest in your customers prove you truly deserve this award. You are engaging, exciting, and knowledgeable and are willing to go the extra mile to make your customers experience just that much better.


    Congratulations to Jazz Woodward for his outstanding customer service!


    2017 Q2 People of the Quarter:

    • Jackelin Carrillo and Max Marasigan of the Bally’s Hotel & Casino Box Office
    • John Dorweiler of the El Cortez Hotel & Casino
    • Flor Osario, Officer Myers, and Patrick Anthony of The Grandview Resort of Las Vegas
    • Roberto Torres of Hampton Inn and Suites Las Vegas Airport
    • And Brenda Olsen and Jeremiah Thompson of The Smith Center for Performing Arts.

    These nine honorees went above and beyond to make a visitor’s Christmas stay the best it could possibly be, even when faced with the uncertainty of a sudden illness and having to reschedule and rebook hotels, shows, and airfare. These folks, representing so many places in our great city, made these visitors all the way from Mississippi, feel like, “Las Vegas is a truly unique city: one that showed extraordinary compassion,” and they cannot wait to return. Now that’s a story of true city-wide customer service excellence!


Check out these past nominees and the proud companies they represent. Thank you for providing excellent customer service on a daily basis and making Las Vegas a great place to live, work, and visit!